At Dziine, we take pride in offering customized products that are specifically tailored to your preferences. Due to the unique nature of these personalized items, we do not accept returns or offer refunds unless the product is defective or arrives damaged. We encourage you to review and double-check all customization details before placing your order.
Defective or Damaged Products:
1. If your customized product arrives defective or damaged, please contact our customer support within 2days of receiving the item. We may request photos or additional information to assess the issue.
2. Once we verify the defect or damage, we will offer a replacement of the same product or, if unavailable, a refund for the defective item. Return shipping costs for defective or damaged products will be covered by us.
3. Please note that any damage caused by improper use, mishandling, or normal wear and tear is not considered a defect and will not be eligible for a return or refund.
1. As our products are customized based on your specific requirements, cancellations are not accepted once the order has been placed and production has begun. It is important to review your customization details carefully before submitting your order.
2. In case you need to make any changes to your order shortly after placing it, please contact our customer support as soon as possible. We will do our best to accommodate your request if production has not yet started.
1. Our team strives to ensure your complete satisfaction with our products and services. If you have any concerns or questions regarding your order, please reach out to our customer support, and we will assist you promptly.
2. We recommend reaching out to our customer support for any clarifications or inquiries before placing your order to ensure that your customization requirements are accurately captured.
Please note that this Return Policy is specific to customized products and may differ from our policy for non-customized items. We encourage you to refer to our general Terms and Conditions or contact our customer support for further information.
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