At Dziine, we strive to provide exceptional customer support to ensure a positive shopping experience for our customers. Our support policy outlines how we assist customers with inquiries, concerns, and technical issues related to our products and services.
1. Contact Channels:
We offer multiple channels for customers to reach our support team, including:
- Email: [Support Email Address]
- Phone: +91-9717019643
2. Support Hours:
Our support team is available [number of days] a week during the following hours:
- Monday to Friday: 9am to 6pm
- Saturday and Sunday: 12pm to 7pm
3. Response Time:
We strive to respond to customer inquiries and support requests promptly. Our goal is to provide an initial response within [number of hours] of receiving the customer's message. However, response times may vary depending on the volume of inquiries and the complexity of the issue.
4. Types of Support:
Our support team is ready to assist with the following types of inquiries and issues:
- Product Inquiries: Information about our products, their features, and customization options.
- Order Assistance: Help with placing orders, tracking shipments, and updating order details.
- Returns and Refunds: Support for returns, exchanges, and refund requests according to our Return Policy.
- Technical Issues: Assistance with website navigation, account management, and troubleshooting technical difficulties.
- General Inquiries: Any other questions or concerns related to our products, services, or policies.
5. Support Limitations:
While we strive to provide comprehensive support, there are certain limitations to our assistance:
- Third-Party Products: We may not be able to provide support for products or services that are not directly offered by [Your Company Name]. However, we will do our best to guide customers in the right direction or offer general advice.
- Non-Website Related Support: Our support primarily covers issues related to our e-commerce website and the products/services we offer. For any other matters unrelated to our website, customers may need to seek assistance from the appropriate channels or service providers.
6. Support Language:
Our primary support language is [language]. We endeavor to provide support in this language to ensure effective communication. However, we may also offer limited support in other languages based on the availability of multilingual team members.
7. Customer Satisfaction:
Customer satisfaction is our top priority. We aim to address customer inquiries and concerns promptly, professionally, and with utmost care. If a customer is not satisfied with our initial response or requires further assistance, we encourage them to reach out again, and we will make every effort to resolve the issue to their satisfaction.
Please note that this Support Policy serves as a guideline for our support practices and may be subject to updates or changes as needed. For further information or specific inquiries, customers can refer to our website or contact our support team directly.
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